Terms of
service.

1. Who we are

This site and the services described on it are provided by RAPID REPORTS SOFTWARE LTD("Rapid Reports", "we", "us"), a company registered in England and Wales under company number 15991805, with its registered address in Andover, Hampshire, United Kingdom.

2. What these terms cover

These terms apply to your use of rapidreports.org and to any engagement you enter into with us. Each engagement is also governed by a separate written Statement of Work ("SOW") signed by both sides. Where the SOW conflicts with these terms, the SOW wins.

3. The engagements we offer

Our current engagement tiers are listed at /pricing and summarised here:

• Audit — free, fixed-scope 90-minute workflow review and written recommendation report.
• Sprint — one automation built, tested, deployed, and supported for 30 days. Fixed price.
• Foundation — up to 5 automations across a 14-day engagement. Fixed price.
• Scale — up to 12 automations across a 3-month engagement. Fixed price.
• Retainer — ongoing monthly engagement with priority support and continuous build capacity.

4. Scope and changes

Every paid engagement begins with an SOW that names the workflows in scope, the deliverables, the timeline, the price, and what you are expected to provide (data, access, sign-off).

If you ask for work outside that scope mid-engagement, we will quote it separately and write it down before starting. We will not invoice for work you did not approve.

If something in scope turns out to be larger than we expected, the fixed price still applies — that risk is ours.

5. Payment

• The Audit is free.
• Sprint, Foundation, and Scale are invoiced on delivery unless otherwise agreed in the SOW.
• Retainers are invoiced monthly in advance.
• Invoices are due on receipt unless the SOW states otherwise.
• All prices are quoted in GBP. VAT will be added where applicable.
• Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Who owns what we build

You own the automations and documentation we deliver. We assign all intellectual property in the deliverables to you on full payment of the engagement fee.

We retain the right to reuse generic patterns, methods, know-how, and underlying techniques on other engagements. We do not reuse anything specific to your business, your data, or your workflows.

You give us a non-exclusive licence to reference the engagement in anonymised form (for example, "a Hampshire accounting practice") for marketing purposes. We will ask separately before naming you.

7. Pause, cancel, refund

• Audit — no commitment either side until an SOW is signed.
• Sprint, Foundation, Scale — you can pause or stop at any milestone. Day-rate work already done is invoiced; the rest is forgiven.
• Retainer— 30 days' notice either side. No cliffs, no cancellation fees.

8. Support and warranties

Each engagement includes a support window during which we fix defects in what we built, at no extra cost: 30 days for a Sprint, 60 for Foundation, 6 months for Scale, ongoing for Retainer.

We warrant that the deliverables will perform substantially as described in the SOW. We do not warrant:

• Behaviour of third-party platforms (Xero, QuickBooks, HubSpot, Microsoft, Google, etc.) that may change without notice.
• Outcomes that depend on data we do not control or assumptions outside the SOW.
• Continued operation if you change credentials, revoke our access, or modify the underlying systems.

9. Your responsibilities

You agree to:

• Provide timely access to the systems, credentials, and stakeholders named in the SOW.
• Respond to clarifying questions within a reasonable time. Long delays may extend the engagement timeline.
• Tell us if any data we will handle is unusually sensitive (special category data, regulated data, etc.) before we start.
• Hold the legal right to share with us any data you share with us.

10. Confidentiality

Each side will keep the other's non-public information confidential and use it only to deliver the engagement. This obligation survives the end of the engagement. We are happy to sign a separate NDA where you need one.

11. Data protection

How we handle personal data, credentials, and system access is set out in our privacy policy and our data handling and security page. Where we process personal data on your behalf as a data processor (UK GDPR Article 28), the SOW or a separate Data Processing Addendum records that role and the processing terms.

12. Liability

Nothing in these terms limits liability that cannot be limited by law (for example, death or personal injury caused by negligence, or fraud).

Subject to that, our total aggregate liability for any engagement is capped at the fees paid by you to us under that engagement in the 12 months preceding the event that gave rise to the liability.

We are not liable for loss of profit, loss of business, loss of opportunity, or loss of data that is recoverable from a backup you control, in each case to the extent permitted by law.

13. Termination

Either side can terminate an engagement with written notice if the other side commits a material breach that is not fixed within 14 days of being notified, or becomes insolvent.

On termination, you pay for work already done. We hand over everything built up to that point, plus access credentials and documentation. We delete client data we no longer need.

14. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be resolved exclusively by the courts of England and Wales.

15. Changes to these terms

We may update these terms over time. The version that applies to your engagement is the one referenced in your signed SOW. Material changes to the public version of these terms will be flagged at the top of this page.

16. Contact

RAPID REPORTS SOFTWARE LTD
Company number: 15991805
Andover, Hampshire, United Kingdom
Email: lidevlin@rapidreports.org